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Training | Serving Customers with Disabilities | Accens

Serving Customers with Disabilities

Length

12 hours (2 days x 6h)

Next date

Do ustalenia

Price

800 PLN net (984 PLN gross)

Delivery method

Workshop

Location

Your company/institution

Language

Polish

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Basic information

Who is this training for: Employees of service companies, banks, transport companies, airports, hotels, restaurants, universities, national and landscape parks, shelters, cultural institutions (museums, cinemas, theatres, open-air museums, operas, festivals) and offices.

Training objective: You will learn the rules of contact with a person with visual, hearing, intellectual and movement disabilities and gain practical skills in acting as an assistant to a customer with disabilities.

Duration: 12 clock hours, consisting of 5 modules.

Trainers: Regina Mynarska, Dawid Górny, Adrian Wyka, Jakub Studziński, Julia Maślińska, Szymon Laciuga.

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Drawing of two women. The dark-skinned, dark-haired woman with a hearing implant is looking at a phone. The woman with fair skin is calling out to the first one.

What will you find out?

We only provide practical, first-hand knowledge. The lives of people with disabilities are best told by them:

  • You will learn about different types of disabilities.

  • You will learn how a person with a disability functions in everyday life, at work, and in public spaces.

  • We will tell you about the 3 models of disability: medical, religious, and social.

  • You will understand what accessibility for people with special needs is.

  • You will learn about different forms of making public spaces accessible to people with disabilities.

  • You will learn about the importance of verbal and non-verbal behavior in contact with a person with a disability.

  • We will give you practical tips for guiding a person with a disability.

Drawing of a boy wearing dark glasses using a laptop.

What will you learn?

You will put the acquired knowledge into practice. Together we will practice assisting a person with a disability. We will break down mental barriers. We will disarm stereotypes about disability. We will get to know each other and see that disability can be discussed with humor, but without discrimination.

  • How to behave properly towards a client with a disability.

  • How to act as a guide for a person with a disability in a company/organization/institution.

  • How to respond accurately to the special needs of clients with disabilities.

Drawing of a boy with no arms, sitting and painting a picture with his feet.

What will you receive?

  • A personalized certificate confirming your participation in the training.

  • A presentation with the most important information and useful links.

  • We will help you plan and organize training sessions for your team.

  • If you wish, we will describe our joint training, promoting your organization as inclusive and caring about the accessibility of the products and services provided.

  • You can record our training and return to it at any time.

Drawing of a boy riding a wheelchair up a ramp.

Reserve a place

You can reserve a place for yourself for the next training session. You can also cancel or postpone your reservation at any time, it's free.

If you still have questions about our offer - write to us.

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LOOKING FOR A TRAINING TAILORED FOR YOUR TEAM?

Training for companies and institutions

We adapt to your needs, we choose the form and scope of classes accordingly.

We place examples in your context. We supplement practical training with homework and quizzes. We train in both Polish and English, traditionally and remotely. Classes can include only selected modules, in the order you prefer.

Read reports from our training for an IT company, museum, GOPR.

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Training Agenda

  1. How does a person with a disability function? (3 hours)
    • 3 models of disability: medical, social, religious; the concept of universal design
    • What does accessibility for people with special needs mean? – definition and practical examples
    • Specificity of different types of disabilities
    • Disclosure of stereotypical thinking; the concept of ableism; subjectivity and autonomy of a person with a disability
  2. How to assist a person with a visual impairment? (3 hours)
    • Types of visual impairment; concepts: what is the difference between: a blind person, a person with a visual impairment, a person with low vision – presentation and the trainer’s own experience
    • Forms of making public space available to people with visual disabilities: architectural accessibility, digital accessibility, information and communication accessibility
    • Principles of verbal contact with a client with a visual impairment
    • The importance of non-verbal behaviour – the role of the white cane, entering physical contact, starting and ending contact
    • Principles of acting as a guide – the guide’s position in relation to a person with a visual impairment, behaviour in the event of obstacles and difficulties on the road
    • Performing the role of an assistant to a person with a visual impairment – practical exercises in the field
  3. How to behave towards a deaf and hard of hearing person? (2 hours)
    • Group differentiation: what does a hard of hearing person, a person with (low) hearing, a deaf person, a Deaf person meaning
    • The meaning of the words d/Deaf; why the word “deaf-mute” is discriminatory
    • Devices supporting hearing: hearing aids, implants
    • Accessibility services: induction loop, translation into Polish sign language, subtitles
    • Features of Polish sign language; difference between PJM and SJM
    • Facts and myths about the deaf – driving a car, listening to music, lip-reading
    • Deaf and Polish phonic language – level of knowledge, use in various social situations; examples of sentences written in Polish by deaf people 
    • Savoir-vivre towards deaf people: establishing contact, behaviour towards people speaking PJM; 6 golden rules of contact
    • A mini-PJM dictionary – practical learning of the simplest signs good morning, good evening, goodbye, sorry, please, thank you
  4. How to behave towards people with movement disabilities? (2 hours)
    • Group diversity – types of movement disabilities: monoplegia, paraplegia, tetraplegia, hemiplegia, spina bifida, muscular dystrophy, cerebral palsy, amputation
    • Different types of architectural barriers – errors in designing public spaces
    • Examples of solutions in cinemas, theatres and theatres
    • Types of wheelchairs; behaviour towards a person using a wheelchair
    • Non-discriminatory language: a person using a wheelchair, using crutches, using a wheelchair, a wheelchair
    • Situations in contact with a client using a wheelchair – practical exercises, simulation scenes in the field
  5. How to behave towards people with intellectual disabilities? (2 hours)
    • Group diversity, specificity of intellectual disability – definition of a developmental disorder; 4 degrees: mild, moderate, severe, profound
    • Difficulties of people with intellectual disabilities: difficulties in understanding concepts, logical, cause-effect relationships, etc., limitations in learning, memorization, memory capacity, difficulties in linguistic communication, limitations in knowledge, applying it in practice and limitations in the generalization process
    • Potential of people with intellectual disabilities: concrete-image intelligence, sensory-motor intelligence
    • The role of communication in an easy-to-understand text - basic principles: short sentences, simple vocabulary; examples of ETR texts
    • Simulation scenes in the field

Meet our trainers

Regina Mynarska

An audio description specialist, she has descriptions of several hundred objects, theatre plays and films for major cultural institutions in her portfolio. She conducts training and academic courses on equality language, rules for interacting with people with disabilities, and audio description.

Dawid Górny

Accessibility tester and consultant, ambassador for people with disabilities. For over twenty years, he has been using assistive technologies at work and in everyday life. He is active in non-governmental organisations and is passionate about accessibility in culture and art. IAAP Certified Professional in Accessibility Core Competencies (CPACC).

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Serving Customer with Disabilities

Cena: 800 net per person

Date and place to be determined

  • Participation in a twelve-hour training

  • Personal certificate

If you have any questions regarding the training, please write to: contact@accens.io or call:

12 347 07 18

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